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COLLECTIVE MEMORY |­ A TRUE COLLABORATION BETWEEN HUMAN AGENTS AND AI

The Collective Memory is analyzing all incoming questions and assists the human agents with suggested answers, decreasing average handling time per conversation and moving human agents towards an empathy focused approach. 

  • *12% decrease in average handling time* per conversation 12% decrease in average handling time­ per conversation
  • *8% cost reduction* for messaging channels 8% cost reduction­ for messaging channels
  • *Faster* problem solving Faster­ problem solving