As much or as little as you need
We offer whatever level of support you require - from a couple days a month for routine maintenance through to more intensive assistance - such as when making tactical changes to templates, or when you need us to take requests and questions from content editors.
However, one factor is constant at every level: our support developers know SDL Tridion inside-out, and that gives you 100% confidence that your solution is well looked after.
Here's how it works
Because you request our support through a web based portal you can log issues immediately. A reference is allocated to your request so you can track its progress.
Services are provided via a Service Level Agreement which clearly defines support parameters at the outset. Building Blocks' support coordinator submits weekly reports which detail tasks completed, and those outstanding.
The perfect fit
Our support services are tailored to dovetail with your policies and working methods, so whatever activity may be performed, it will always fit with your practices and quality standards. And our rigorously applied deployment regime ensures that downtime and disruption are kept to an absolute minimum.