From routine monthly community maintenance through to intensive on call assistance, how you choose to utilise our Telligent support is up to you.
At whatever level however, Building Blocks’ support developers have the extensive real world experience of Telligent to inspire you with complete confidence.
Immediate request logging
Telligent support requests are made through a web based portal, so you can log issues immediately at any time, online or by email. This automatically generates and assigns a request reference, so you can track your case as it progresses.
Progress reporting
Support is supplied according to a predetermined Service Level Agreement. A support coordinator will keep you informed via weekly reports, highlighting the support activities performed, details of tasks completed and those outstanding.
We fit with you
And all our Telligent support work will match your policies and working practices, so the work we do will support your procedures and quality standards. And our rigorously applied deployment regime ensures that downtime and disruption are kept to a minimum.