Support

Obviously having intimate knowledge of your custom solution means Building Blocks offer a total support facility, with no learning curve involved.

So whether it’s routine maintenance or something more intensive, such as making tactical changes or fielding requests and questions from content editors, Building Blocks are more than able to handle it.

Here’s how it works

Support requests are made through a web based portal, so you can log issues immediately. A reference is allocated to your request for easy tracking.

A Service Level Agreement clearly defines support parameters at the outset. Our support coordinator submits weekly reports which detail tasks completed, and those outstanding.

Already up to speed

As the developer of your solution we already know your policies and working methods. So whatever activity may be performed, it will always fit with your practices and quality standards.

And our rigorously applied deployment regime ensures that downtime and disruption are kept to an absolute minimum.