Precisely what you need, precisely when you need it
It may simply involve providing a few hours' support per month for routine server maintenance. Or perhaps you need us on hand more intensively, as expert help that's ready to react to your changing business conditions.
Whatever your requirement, our support developers give you the confidence that comes from knowing a wide range of technologies inside-out. They have extensive real world experience of the platforms we specialize in.
Problems and issues will occasionally affect even the best systems, so it's good to know that our people are ready to respond quickly and professionally if problems arise.
Support requests are made through a web based portal, which enables you to log issues immediately online or by email. A reference is automatically assigned to your request, so you can track your case as it progresses.
And so you know exactly where you stand, a Service Level Agreement defines support parameters at the outset. Building Blocks' support coordinator keeps you informed via weekly reports highlighting the support activities performed, details of tasks completed, and those outstanding.
We also align our work with your policies and working practices, so that any changes or resolutions Building Blocks perform support your procedures and quality standards. And our rigorously applied deployment regime ensures that downtime and disruption are kept to a minimum.